Tidewater Community College has served South Hampton Roads – both students and employers – for 50 years. It has grown from 1 campus into a regional educational and economic force. TCC is the largest provider of higher education and workforce services in Hampton Roads, enrolling nearly 28,000 students in 2019-20. Founded in 1968 as a part of the Virginia Community College System, Tidewater Community College (TCC) services South Hampton Roads with 4 campuses in Chesapeake, Norfolk, Portsmouth, and Virginia Beach, 7 regional centers and 2 important cultural institutions. The college had 3,203 graduates in 2019-2020, 40 percent of whom pursued degrees that would let them transfer to 4-year institutions. Of South Hampton Roads residents enrolled in higher education 36% enrolled at TCC. TCC’s institutional accreditation is affirmed through 2027 by the Southern Association of Colleges and Schools Commission on Colleges.

The Manager of Telecommunications Services works collaboratively with other technology managers and college faculty/staff. Working within the framework and mission of OIS, the incumbent directs the operational, technical, and personnel activities of the Telecommunications Services sections. The Incumbent assists in the strategic planning for Network and Communications Services (NetCom) projects involving telecommunications and support services; Oversees the maintenance and operation of the college's 2000+ station Cisco VoIP system that is distributed across 4 college campuses and 3 instructional centers. Major emphasis is directed toward initiatives intended to continually improve the reliability and performance of the college's VoIP phone and voicemail systems. Manages Telecommunications Engineers, Analyst, WAN Administrators, and Support staff to design and test VoIP enhancements and WAN services prior to deployment. Provides technical assistance in network planning, engineering, and deployment as the system is expanded. Develops, implements, and enforces written procedures for network operations, monitoring, and security. Keeps supervisor informed of issues impacting the confidentiality, availability, and integrity of the college's telecommunications infrastructure. Acts as liaison between the college and external agencies concerning telecommunications communications. Provides engineering and consulting support with Cisco Call Manager and Unity software. Additionally, the incumbent supervises the daily operation of the Support Coordination Desk that is responsible for call accounting, problem tracking/management, and first level telephone support.